FAQ
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What are your candles made from?
Our candles are made with natural soy wax and high-quality fragrance oils. They're vegan, cruelty-free, and free from parabens or phthalates.
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Do you do custom or wholesale orders?
Yes we do! For special enquiries, events, or stockist enquiries, just email us at wikcandlesinfo@gmail.com – we’d love to chat.
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How long do your candles burn for?
Burn times vary by size, but on average:
Classic (300g): 50–55 hours
Extra-large (1700g): 160-170 hours
Make sure to trim your wick before each burn for the best performance!
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Do your candles produce soot?
Very minimal! Our soy wax burns cleanly, but trimming your wick to 5mm before each use helps reduce any soot or smoke.
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How can I make my candle last longer?
These little steps make a big difference!
Trim your wick before each burn.
Let the wax melt all the way to the edges on the first burn.
Avoid burning for more than 4 hours at a time.
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Are your candles safe for pets?
Our candles are non-toxic, but we always recommend burning them in well-ventilated areas and keeping them out of reach of pets (and little ones!).
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How long will it take to receive my order?
We try to ship within 1–2 business days. Delivery typically takes:
Auckland: 2–4 working days
Other areas: Add an extra day or two
You'll get tracking info as soon as your order ships! -
Do you offer gift wrapping or handwritten notes?
Yes! Just send us a note, we’re always happy to personalise!
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Can I reuse the candle jars?
Absolutely – and we encourage it! Just wash with warm, soapy water once the candle is finished and use them for storage, plants, or as cute little holders.
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What’s your return policy?
If your candle arrives damaged or you’re not happy with it, get in touch within 7 days of receiving it. We’ll sort it out quickly – promise.